Vacancy

Job Title: Senior Caseworker 

Working For: Kevin McKenna 

Location: Sittingbourne and Sheppey  

Salary: £32,000 (based on standard IPSA scale)

Length of Contract: Permanent, subject to six months probation 

Job Details 

Key responsibilities 

• Lead the constituency casework team and manage a large caseload of complex cases, working in a professional, confidential, caring and empathetic manner 

• Attend surgery with the Member of Parliament when required and assist with and follow-up meetings 

• Establish and maintain a casework logging/tracking system and take responsibility for the security of casework records 

• Consult with government agencies, voluntary sector and others to resolve constituency matters 

• Diary management for constituency meetings and liaison with the parliamentary office on diary matters 

• Manage administrative arrangements for surgeries and other meetings and follow up as appropriate 

• Exercise a high level of autonomy in reaching decisions on cases based on the evidence 

• Ensure all cases are logged; monitor progress and ensure all identified actions are taken 

• Ensure records are kept and information managed confidentially and in line with data protection legislation 

• Ensure all case decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures 

• Analyse, evaluate and interpret data and report to the MP and other staff members so they are accurately informed on key issues and are aware of trend 

• Supervise other members of staff including coaching and mentoring 

Person Specification 

• Polite, confident and empathetic approach to public engagement 

• Excellent verbal and written communication skills 

• Ability to handle difficult or emotive situations in a sensitive manner 

• Competent in the use of IT, including casework management systems, Microsoft Office package, email and internet 

• Experience of a complex public facing customer service or casework role 

• Extremely organised and able to prioritise, plan and respond to a high volume of diverse work 

• Highly motivated individual, who can manage and prioritise a demanding workload, take initiative and meet deadlines 

• Effective at building and maintaining relations with key stakeholders 

Desirable 

• Sympathetic to the aims of the Labour Party 
   

Essential skills and experience 

• Clear and concise communications skills with an excellent interpersonal manner. 

• Experience in managing large and varied caseloads under pressure. 

• Capability to mentor and develop junior staff members. 

Desirable 

• Knowledge of the Sittingbourne and Sheppey constituency 

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. Kevin McKenna MP will pay staff in accordance with IPSA guidelines. 

Closing Date: 20 September 2024 

Interview/Start Dates: Interviews will take place week commencing 7 October 

To start as soon as possible  

Application Details 

Please send CV and covering letter (no more than one page) to [email protected]